Email account updates as of mid-April

Magda Neagu - Wednesday, March 23, 2016

In order to better protect your e-mail communication, we have made some changes to the way you can access your email inbox in browser or in an email client. As such, we have created a dedicated secure domain for email which we plan to restrict to use only SSL/TLS encryption for both incoming and outgoing communication. The new domain will be used to access your email from browser and email client as well.

Starting with March 31st April 15th you will no longer be able to continue using the existing email client settings. Please update your e-mail clients according to the instructions below:

Inbound (receive emails)

  • Inbound Server:mail.worldsecureemail.com
  • Inbound Server Type: IMAPS (993) / POP (995)
  • User Name: username@mydomain.com
  • Connection Security: SSL/TLS
  • Authentication Method: Normal Password

Outbound (send emails)

  • Outbound Server: mail.worldsecureemail.com
  • Outbound Server Type: SMTPS (465)
  • User Name: username@mydomain.com
  • Connection Security: SSL/TLS
  • Authentication Method: Normal Password

For more details on how to update your email client settings, follow the steps described in the Business Catalyst How to configure SSL encryption for your email client article.

You will also be required to use https://mail.worldsecureemail.com for accessing your mailbox using a web browser. Please note that site administrators will still be able to use the Admin Console and access their mailbox through Single Sign On as before.

Important:

The current mailbox settings will continue to work until March 31st April 15th, 2016. After this date, you will not be able to send or receive messages using your email client, unless you change your connection settings. Furthermore, mail.mydomain.com will be automatically redirected to the https://mail.worldsecureemail.com from then on.

We also strongly advise you to change your email password, by logging into webmail (using https://mail.worldsecureemail.com) and browsing to Settings -> Password. There you will be able to set a new password for accessing your mailbox.

Email updates FAQ:

  1. Has anything changed in the way I access email from within BC admin interface No. While the email inbox will be accessible through https://mail.worldsecureemail.com, for accessing email from the BC admin interface customers don't need to change anything as BC handles everything behind the scene.
  2. Going forward, how do I access email inbox from the browser? >Customers will be able to securely access email in browser by loading https://mail.worldsecureemail.com/ instead of http://mail.mydomain.com/, which will still be accessible until 31st March April 15th, 2016. Following 31st March April 15th, 2016, http://mail.mydomain.com will be redirected to https://mail.worldsecureemail.com/
  3. How do I access my email from an email client (ex: from a mobile device)? To continue accessing your inbox in an email client, you will need to update your email settings as instructed above before 31st March April 15th, 2016. After this date, you will not be able to send or receive messages using your email client, unless you change your connection settings.
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