Business Catalyst Service Maintenance, June 2012 - Updated

Cristinel Anastasoaie - Thursday, June 21, 2012

Last update - June 27, 01:30 PDT - To ensure the highest security and performance levels for our services, we're applying a software update on all our database servers. To minimize the customer impact, the updates are scheduled at the most convenient hours for each of the data centers and will take up to eight hours to complete.

During every of the three maintenance procedures, the services requiring users to login will experience 2 downtime windows of up to 30 minutes each (first one at the beginning and the second at the end), impacting sites on ALL datacenters

Additionally, throughout the maintenance procedure, website front-ends for sites hosted on the datacenter under maintenance will experience intermittent service interruptions due to database failover procedures. Please find below the maintenance schedule and the list of affected services:

Start of maintenance Duration Datacenter Customer impact Systems affected
Thursday, June 14th, 2012, 1:00 AM PDT (check local time) 7 hours North America
  • 2 x 25 minutes downtime for all services requiring users to login; this will impact sites on all datacenters
  • several intermittent website front-end interruptions for sites on North America datacenter
  • Admin Console, FTP, APIs, Partner Portal
  • Websites front-end
Tuesday, June 19th, 2012, 11:00 AM PDT (check local time) 4 hours Europe
  • 2 x 25 minutes downtime for all services requiring users to loginthis will impact sites on all datacenters
  • several intermittent website front-end interruptions for sites on Europe datacenter
  • Admin Console, FTP, APIs, Partner Portal
  • Websites front-end
Saturday, June 30th, 2012, 3:30 AM PDT (check local time) 8 hours Asia Pacific
  • 2 x 30 minutes downtime for all services requiring users to loginthis will impact sites on all datacenters
  • several intermittent website front-end interruptions for sites on Asia Pacific datacenter
  • Admin Console, FTP, APIs, Partner Portal
  • Websites front-end

For up to date information about system status, check the Business Catalyst System Status page.

We apologize for any inconveniences generated by these service interruptions. Please make sure that your customers and team members are aware of these important updates.

Thank you for your understanding and support,

The Adobe Business Catalyst Team

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