Announcement

Adobe is committed to delivering exceptional software and services to our customers. It’s in our nature to innovate and try new things, and it was in this spirit that we acquired Business Catalyst in 2009. As we re-focus on products that broadly provide our customers with the most value, Adobe is announcing the end of development for Business Catalyst as of March 26th, 2018. New sites will no longer be available for purchase starting with June 18th, 2018.  

Adobe will stop hosting existing sites on Business Catalyst on March 26th, 2020 2021. Adobe encourages customers to download their data and migrate to other systems well before March 26th, 2020 2021. Detailed how-to information and assistance is available. Customers' data will be retained by Adobe until March 26th, 2020 2021, after which date the data will be deleted. Data retention is for the sole purpose of allowing customers to export their data and transfer to another platform. 

We thank our Business Catalyst users and want to help them make a smooth transition to a third-party service. Please see the following documentation for more details on site transitioning or check out the End Of Life FAQ for more information.

Important Update

More than two weeks have passed since the End of Life Announcement for Business Catalyst. During this time we have listened to your feedback on a variety of channels in addition to speaking directly with our partners. Two pain points we’ve heard consistently are the timelines for closing down Business Catalyst along with the ability to upgrade trial sites to paid. Recognizing that these are challenges that many partners face, we have decided to modify our plans in order to ease your transition out of the Business Catalyst platform, as follows:


  1. We are extending the End of Life timeline from 2 years to 3 years, with the end of life now scheduled for March 26th, 2021. We hope this additional year will give our valued customers and partners sufficient time to move clients to a different platform.
  2. We are extending the ability to upgrade trial sites to paid until 8/27 (was 6/18). This new date provides you with 5 months past the End of Life Announcement to close all of your on-going projects.

Thank you providing your feedback and insight. We know this is a difficult transition and are committed to help you succeed in the effort to migrate your sites to new platforms.


Important milestones


26th March 2018

Announcement of Business Catalyst End Of Life date for March 26th 2020 March 26th 2021
Trials can still be created from the Partner Portal or OBB, as long as they are upgraded by June 18th 2018 August 27th 2018

18th June 2018

No new trials can be created
Support is prioritized for platform migration questions, in addition to critical security, compliance, and availability issues

18th June 2018 27th August 2018

No new sites can be upgraded to paid
All sites will move to monthly billing on their first renewal date after June 18th 2018 August 27th 2018

26th MARCH 2020 26th MARCH 2021

All data is removed from the Business Catalyst infrastructure and sites become unavailable for the public

Frequently asked questions



When will the End of Life take effect?

On March 26th, 2020 March 26th, 2021.

Will this end-of-service affect paid sites as well?

Yes, all sites, including trial and paid sites, partner sites, etc. will be affected by the end of life.

Will data be available for download beyond the service end date?

No. Data will be deleted. We encourage users to download their data before the service end date.

I need help downloading my data. Whom can I contact for help?

BC users may find export instructions in the Business Catalyst Help and Support pages. If you still have questions, please contact our Customer Support team.

How long do I have to export my data?

All Business Catalyst servers will be taken down on March 26th, 2020 March 26th, 2021, after which all customer data will be deleted. Please export your data before March 26th, 2020 March 26th, 2021.

How long will you keep my data? What will you do with it?

We will retain your data until March 26th, 2020 March 26th, 2021 or until you delete your site, whichever is sooner, so that you can transition to another product.

Do you recommend another product for me to use?

While there are other hosting solutions available in the market, Adobe does not recommend a specific product. For basic websites and Creative Cloud users , we provide documentation to help with transition to GoDaddy, should the customer choose this replacement. Moreover, since we’ve seen the emergence of Do-It-Yourself (DIY) website creators that leverage customizable templates to quickly create responsive websites, Adobe is making our own investment in the DIY space and welcomes all interested customers to join our upcoming pre-release program for a new format that will be introduced later this year as part of Adobe Spark.

 

Will new features be developed?

No, new features will no longer be developed on Business Catalyst. We are maintaining a small team to correct critical issues, but no new work is being done. The Business Catalyst team will maintain the PCI and GDPR compliance throughout the lifetime of the product and develop any new features needed in this respect.

Will Adobe still fix the bugs in Business Catalyst?

We will continue to repair critical issues (related to security, payments or customer data for example) when they appear, however, the work will be limited to bugs that have a high security or high stability risk. We will not be fixing minor items with small impact or that have a workaround which can be used.

Will my site be closed down?

At this time, all sites will continue to be live and the public will see no difference in your site. However, starting with March 26th, 2021, all sites will no longer be live, they will not be accessible either to the general public, or to the site administrators. Please find an alternative platform for your site and data before this date.

Can I continue creating trial sites?

You can continue creating trial sites until June 18th 2018. They need to be upgraded to a paid plan before June 18th 2018 August 27th, 2018. The data from these sites, as well as from any other site in your portfolio, needs to be removed from the platform before March 26th, 2020 March 26th, 2021.

Can I upgrade my trial site to paid?

You can continue upgrading trial sites to paid until June 18th 2018 August 27th, 2018, but the data from these sites, as well as from any other site in your portfolio needs to be removed from the platform before March 26th, 2020 March 26th, 2021.

Can I downgrade my site or make any other plan changes?

Yes, you can continue making any changes to your site plan and extras until March 26th, 2020 March 26th, 2021.

Can I still purchase extras?

You can continue purchasing extras until March 26th, 2020 March 26th, 2021. Please note that all extras expire on March 26th, 2020 March 26th, 2021 and can no longer be used after that date.

Can I continue sending newsletters?

The e-mail marketing features will continue to work for the duration of your site. You can continue sending emails until March 26th, 2020 March 26th, 2021 at which point all newsletter credits remaining in your account will expire.

Can I still redeem my commissions?

You can continue to redeem the commissions available in your account until March 26th, 2020 March 26th 2021. Following this date this feature will not be available anymore.

What happens to the commissions below $500?

At this time, we are researching technical options to allow redemption of lower commissions. Please stay tuned for further announcements from the Business Catalyst team.

Can I extend the validity of my extras beyond March 26th, 2020 March 26th, 2021?

No, the validity date for your extras can no longer be extended. All extras not used until March 26th, 2020 March 26th 2021 will be forfeited.

Will I be able to use Adobe Muse or Dreamweaver to update my site?

Yes, until March 26th, 2020 March 26th, 2021, if your desktop app functions properly.

Will I still have technical support for Adobe Business Catalyst?

Yes, until March 26th, 2020 March 26th, 2021. However, after June 18th 2018, our support team will give a higher priority to cases about the off the platform migration questions, in addition to critical security, compliance, and availability issues.

Migrate your website


Depending on how your website was built here are a few guides that will help with the migration process:


Re-publish from Muse

If your site was published to Business Catalyst using Muse, re-publishing to another is covered in this article:  how to re-publish your website.

Upload your website to another platform using FTP

Learn how to download your website to your computer and upload it to a different platform.

Download your website data to your computer

Learn how to download your CRM contacts, products, webapps and other site data to your computer.

Backup your emails and take your new site live

This article describes how to back up the email accounts and point the DNS records to your new website.