Our migration project is approaching its second major step, with our North American data center moving to its new location. On AUGUST 31st, 2013 the Business Catalyst North American data center will be migrated to the new Amazon Web Service infrastructure. As part of the migration process all sites located on our North American data center will experience an offline maintenance window of up to 8 hours. Please see below the full details of the maintenance and downtime expected.

  • Procedure: Migrating all sites currently hosted on the North American BC data center to the new AWS infrastructure
  • Target start time*: 12 AM EDT (9 PM PDT) (Check local times here)
  • Target end time*: 8 AM EDT 
  • Duration: We are targeting an 8 hour migration window. During this time, all sites hosted in North America will be unavailable. The migration window may vary, and we will be sure to keep you informed of any changes.

* Start time and end time are estimates. Depending on actual conditions on the day the start and end of the migration may vary. 

Services unavailable during the migration

During the migration window all sites and services will be unavailable for sites hosted on the North American data center for the duration of the move. A list of areas affected can be found below:

  • Site front-end and Admin Console will display a maintenance page
  • Email campaigns scheduled during migration window will be sent once the migration is complete
  • SFTP - file upload/download
  • Dreamweaver extension will not be available for the duration of the migration
  • Publish site in Muse will be unavailable
  • Email notifications - operational emails will not be received
  • The webmail link in the Admin console will be unavailable

All other areas of sites hosted on the North American data center. Sites located on other data centers of Business Catalyst will not be affected. 

Updating your DNS settings

If you have not already updated the DNS settings for your client sites, please do so in the next 2 weeks. If you fail to do so, your sites may be unavailable following the migration. For further instruction on how to migrate your DNS settings, please refer to the dedicated migration site.

Stay up to date

Our team will provide constant updates during the migration process. To keep up to date, please follow our blog and Twitter feeds. There, you will find constant updates prior to and during the migration, while our dedicated page on the migration website will provide constant updates during the migration itself. 

Thank you,
The Adobe Business Catalyst Team

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Cristinel Anastasoaie

Ottawa data center migration - Live status

Last update: 06:20 PM EDT 29 May

Migration from Legacy Ottawa Datacenter to New Jersey data center is COMPLETED.

Pre-deployment

Task Status
Set-up high speed direct datalink between Legacy Ottawa DC and new New Jersey DC
Done
Set-up reverse proxy server  Done
Execute migration dry-run Successful
Send first (out of 3) warning email communication to Customers Done
Enable Information Site at http://status-ottawa.businesscatalyst.com
Done
Send second (out of 3) warning email communication to Customers Done
Send third and final email communication to Customers Done
Disable system alerts in Ottawa Datacenter
Done

Deployment

Task Status
Start maintenance Done
Stop email campaigns, workflow notifications on Ottawa Done
Enable maintenance page for sites on Ottawa Done
Shut down FTP & web servers on Ottawa Done
Shut down FTP, disable and queue email campaigns and workflow notifications in New Jersey  Done
Replicate Ottawa content (database & assets) in New Jersey Done
Start final content synchronization (databases and assets) between Ottawa and New Jersey Done
Reconfigure migrated sites in New Jersey Done
Restart web servers on New Jersey Done
Validate data on New Jersey Done
Reconfigure DNS settings Done
Start-up reverse proxy server on New Jersey Done
Shut down maintenance pages Done
Enable system alerts on New Jersey Done
Close maintenance with final validation checks
Done


Thank you for your patience and cooperation,
Cristinel Anastasoaie
Adobe Business Catalyst Product Manager

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The final details for our North America data center (located in Ottawa) have been set. The move has been scheduled to occur on Sunday, 29 May 2011, starting with 12:00 AM EDT (check local times here).

During the migration, we will be moving all Business Catalyst sites and application infrastructure hosted on our legacy North America datacenter (located in Ottawa) to our new United States datacenter (located in New Jersey). The migration will take approximately 8 hours; during this time, any sites that are hosted on Ottawa datacenter will not be accessible and instead be replaced by a system maintenance message.

Sites hosted on other datacenters including Sydney, Dublin, and the new US datacenter will be unaffected. Partner Portal access and site creation will also be unaffected.

  • What's Happening?: We are migrating all sites and Business Catalyst application infrastructure from Ottawa to New Jersey in one bulk-move
  • Start Time: 12:00AM EDT Sunday 29 May 2011  (check local times here)
  • End Time: 8:00AM EDT Sunday 29 May 2011 (check local times here)
  • How Long Will It Take? We will have a scheduled maintenance window of 8 hours, during which all sites hosted on Ottawa will be unavailable (both frontend and Admin console access). Once the maintenance is complete all sites will automatically be up again with both frontend and Admin Console access.
  • What are we doing? We are going to replicate all databases between Ottawa and New Jersey. We will also setup a high-speed direct datalink between the 2 locations, to ensure databases are kept in sync prior and during the migration. At the scheduled time of the migration we will reconfigure DNS settings and make other related Business Catalyst architectural changes to point to the New Jersey datacenter. We will also need to restart all web servers.
  • Customer Action Required - sites hosted on legacy Ottawa datacenter with redelegated DNS: After the migration is complete you will need to update your DNS nameservers from ns[01,02,03].businesscatalyst.com to ns[1,2,3].worldsecuresystems.com.
  • Customer Action Required - sites hosted on legacy Ottawa datacenter with 3rd party hosted DNS: After the migration is complete you will need to change your DNS settings with your DNS host i.e GoDaddy etc, to point to the IP address of the New Jersey data center (192.150.2.140). This will re-enable FTP access to your site.
  • Customer Action Required - sites hosted on legacy Ottawa datacenter need to update payment gateway settings: Following the migration, customers using Optimal Payments, EBS, SagePay or Internet Secure payment gateways will need to update the Business Catalyst IP address in their payment gateway account. For each site affected, you will need to login to the payment gateway provider's Administration Console and update the provided IP address from 69.20.239.58 to 192.150.2.4

Communication Plan for Affected Sites

Like for the previous migrations, we've set-up a dedicated site to host information about migration scehdule and required actions: http://status-ottawa.businesscatalyst.com/

In addition to that, we're also going to send a series of email notifications to affected Partners and affected site owners who are billed directly by Business Catalyst. White-labeled Partners will need to notify their own customers about the scheduled maintenance. We have prepared sample emails which you can download here. Here is a list of emails you should expect until the migration:

  1. Monday 9 May - 1st Notification is sent to affected Partners and Site Owners with details of the scheduled migration and action required afterwards
  2. Thursday 12 May - Email containing a list of affected sites with their domains and whether the domain is redelegated to BC or hosted with a 3rd party registrar is sent to affected Partners
  3. Tuesday 17 May - Email containing a list of websites for which partners or customers need to update Business Catalyst IP in their payment gateway account; email will be sent to affected partners
  4. Moday 23 May - 2nd Notification is sent to affected Partners and site owners with details of the scheduled migration and action required afterwards
  5. Friday 27 May - 3rd and Final notification is sent to affected Partners and site owners.
  6. Monday 30 May - Partners and site owners will receive a notification when the maintenance is completed

Feel free to ask any questions through the comments thread below, and we'll answer as soon as possible.

Thank you,
Cristinel Anastasoaie
Adobe Business Catalyst Product Manager

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Last update: 4:00 AM BST 3 April

Migration from Legacy London Datacenter to New Dublin Datacenter is complete. Systems are up and operational as at 4:00 AM BST 3 April.

Pre-deployment

Task Status
Set-up high speed direct datalink between Legacy London DC and new Dublin DC
Done
Set-up reverse proxy server  Done
Execute migration dry-run Successful
Send first (out of 3) warning email communication to Customers Done
Enable Information Site at http://status-london.businesscatalyst.com
Done
Send second (out of 3) warning email communication to Customers Done
Send third and final email communication to Customers Done
Disable system alerts in London Datacenter
Done

Deployment

Task Status
Start maintenance Done
Stop email campaigns, workflow notifications on London Done
Enable maintenance page for sites on London Done
Shut down FTP & web servers on London Done
Shut down FTP, disable and queue email campaigns and workflow notifications in Dublin Done
Replicate London content (database & assets) in Dublin Done
Start final content synchronization (databases and assets) between London and Dublin Done
Reconfigure migrated sites in Dublin Done
Restart web servers on Dublin Done
Validate data on Dublin Done
Reconfigure DNS settings Done
Start-up reverse proxy server on London Done
Shut down maintenance pages Done
Enable system alerts on Dublin Done
Close maintenance with final validation checks
Done

Thank you for your patience and cooperation,
Eddy Chan
Adobe Business Catalyst Product Manager

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This is a notification that BC's European datacenter migration is scheduled to occur at 10:00PM Saturday 2 April. (check local times here). We will be moving all Business Catalyst sites and application infrastructure hosted on our legacy London datacenter to our new Dublin datacenter. The migration will take 8 hours; during this time, any sites that are hosted on London will not be accessible and instead be replaced by a system maintenance message.

Sites hosted on other datacenters including Sydney, Dublin, legacy North America and the new US datacenter will be unaffected. Partner Portal access and site creation will also be unaffected.

  • What's Happening?: We are migrating all sites and BC application infrastructure from London to Dublin in one bulk-move
  • Start Time: 10:00PM Saturday 2 April 2011 - check local times here
  • End Time: 6:00AM Sunday 3 April 2011 - check local times here
  • How Long Will It Take? We will have a scheduled maintenance window of 8 hours, during which all sites hosted on London will be unavailable (both frontend and Admin console access). Once the maintenance is complete all sites will automatically be up again with both frontend and Admin Console access.
  • What are we doing? We are going to replicate all databases between London and Dublin. We will also setup a high-speed direct datalink between the 2 locations, to ensure databases are kept in sync prior and during the migration. At the scheduled time of the migration we will reconfigure DNS settings and make other related BC architectural changes to point to the new Dublin Datacenter. We will also need to restart all web servers.
  • Customer Action Required - sites hosted on legacy London DC with redelegated DNS: After the migration is complete you will need to update your DNS nameservers from ns[01,02,03].businesscatalyst.com to ns[1,2,3].worldsecuresystems.com. Please see our informational site for more details
  • Customer Action Required - sites hosted on legacy London DC with 3rd party hosted DNS: After the migration is complete you will need to change your DNS settings with your DNS host i.e GoDaddy etc, to point to the IP address of the Dublin datacenter (192.150.8.140). This will re-enable FTP access to your site. Please see our informational site for more details

Communication Plan for Affected Sites

In addition to having setup an minisite at http://status-london.businesscatalyst.com/ to help you understand what is happening and provide detailed instructions, we will also be sending a series of notification emails to affected Partners and affected site owners who are billed directly by Business Catalyst. For white-labelled Partners, you will need to notify your own customers of the scheduled maintenance; we have prepared material which you can send to them, please download from here. Here's a list of emails you should be expecting throughout the week.

  1. Friday 24 March - 1st Notification is sent to affected Partners and Site Owners with details of the scheduled migration and action required afterwards
  2. Monday 28 March - Email containing a list of affected sites with their domains and whether the domain is redelegated to BC or hosted with a 3rd party registrar is sent to affected Partners
  3. Tuesday 29 March - 2nd Notification is sent to affected Partners and site owners with details of the scheduled migration and action required afterwards
  4. Friday 1 April - 3rd and Final notification is sent to affected Partners and site owners.
  5. Sunday 3 April - Partners and site owners will receive a notification when the maintenance is completed
Thanks for reading, please feel free to ask any questions via the comment thread below and I'll try to post an answer up as soon as possible.
Eddy Chan
Business Catalyst Product Manager
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Cristinel Anastasoaie

Update on migration schedule and duration

Last update: 3:00 AM February 19, Australian EDT

During this week, our engineering and operations teams executed a series of dry-runs to better predict the maintenance window duration as well as identify potential roadblocks.

While we haven't discovered anything that might stop us from going ahead with our migration plans, the exercises revealed that fact that we are reaching the 6 hours limit while executing the plan and therefore have no buffer time left.

In order to mitigate this risk we have decided to add 2 additional hours to the maintenance window. Thus, the migration will start at 12:00 AM February 20 Sydney time and last for 8 hours. Please use a time zone converter to find out the time in your local time zone.

I have udpated the already published communication on the bcstatus.com website to include these updates. Please expect the final email communication to be sent on Saturday, February 19.

Thank you,
Cristinel Anastasoaie
Adobe Business Catalyst Product Manager

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Cristinel Anastasoaie

Important: Final Migration Schedule

Important: For all future updates surrounding the migration, please refer to the dedicated bcstatus.com website.

Last update: 2:00 AM February 19, Australian EDT

This is the final announcement of the Sydney datacenter migration plan. The dry-run has been successfully completed and we have a green light to proceed with the migration plan previously made public.

Important notice: While confident that the migration will take place at the scheduled date and time, we are continuing to investigate migration scenarios. If between this announcement and the scheduled migration time we discover anything that might put the migration at risk, we are going to put our plan on hold until we find a solution.

As part of this migration, all sites located on the legacy Sydney datacenter will experience an offline maintenance window of up to 8 hours. Action will be required on your behalf - please read on for further details.

  • What is happening: We are migrating all sites and BC application infrastructure from Sydney Primus to Sydney Ultimo in one bulk-move
  • Target Start Date/Time: 12:00AM Sunday 20 February 2011 (Australian EDT) | 5:00AM Saturday 19 February 2011 (US Pacific) | 1:00PM Saturday 19 February 2011 (London) | Check local times here
  • Target End Date/Time: 8:00AM Sunday 20 February 2011 (Australian EDT) | 1:00PM Saturday 19 February 2011 (US Pacific) | 9:00PM Saturday 19 February 2011 (London) | Check local times here
  • How Long Will It Take? We will have a scheduled maintenance window of 8 hours, during which all sites hosted on Sydney Primus will be unavailable. Partner Portal access and new site creation will be unavailable at this time as well.
  • What are we doing? We will be replicating all databases between Sydney Primus and Sydney Ultimo. We will also setup a high-speed direct datalink between the 2 locations, to ensure databases are kept in sync prior to the migration. At the scheduled time of the migration we will reconfigure DNS settings and make other related BC architectural changes to point to the new Ultimo Datacenter. We will also need to restart all web servers.

Customer Impact

During the migration Business Catalyst services will be entirely or partially not available. See the below table for a high-level overview of the impacted services depending on their location:

Data centers Impact Details
Asia Pacific (legacy Sydney DC) 8 hours downtime; all services will be unavailable More details below
All other data centers Some services will not be available More details below

Actions required

Following the migration some actions are required on your behalf. Check the below for a summary of necessary actions:

Customers Action required Reason Details
Sites previously hosted on Asia Pacific (legacy Sydney) DC with external DNS Must update their DNS settings to point to the new data center IP address. Sydney legacy data center IP address will be decomissioned 60 days following the migration. More details below
All customers with domains redelegation to BC (including customers on Sydney) Must update nameserver information to point to new Business Catalyst nameservers. Legacy nameservers will be decommissioned  in 60 days following the migration More details below

Customer Impact - details

  • All Customers (on any data center): During the 8 hour maintenance window, you will experience the following:
    • BC Extension for Dreamweaver and Triangle will not work
    • BC Partners won't be able to login into Partner Portal
    • All user management functions will be unavailable (i.e. create user, edit user, delete user)
    • DNS management tools will be unavailable
    • Setting a start page will not work
    • Clicking "Webmail" from the Admin Console will not work
    • Users will receive an error upon logout
    • Users may experience intermittent logouts as session tokens expire
    • Users who are associated with a Partner Site on the legacy DC will be unable to login to all sites
  • Sites hosted on legacy Sydney data center: In addition to the above, all sites hosted on legacy Sydney data center will be offline for the maintenance window of 8 hours. There will be no front-end pages being served or Admin Console access.

If you have sites on the Legacy Sydney DC (Primus) with externally hosted DNS, you will receive a list of these affected sites via email on Friday, February 18.

Once the migration is completed, all sites will be fully functional with two exceptions:

  • Search will be unavailable for up to 2 days for All sites hosted on Asia Pacific (legacy Sydney) data center
  • FTP will be unavailable for Sites hosted on Asia Pacific (legacy Sydney) data center with internal DNS until DNS settings are updated.

Steps you need to take - externally hosted DNS

In order to ensure a smooth migration for your customers, please action the following steps:

Step 1. Email your affected clients our pro-forma notice email

We have published a set of pro-forma notification emails which you can send to your clients to warn them of the upcoming migration and the impact it will have on their site. There are two versions:

  • Whitelabled-email.html is the unbranded version and you should customize and use this version if you are a Premium Partner who has rebranded the CMS. You will need to change the logo at the top and put your own signature at the bottom before sending it out
  • Businesscatalyst-email.html is the BC branded version if you prefer to use our brand and name when sending the email to your clients. It contains the same migration details.

You can download the notification email package here.

Step 2. Set TTL down to 1800 for all client sites that have externally hosted DNS

For partners or site owners with externally hosted DNS, we advise you to set the TTL for your records down to 1800 (30 minutes) during the next week in preparation for the migration so that when you do make the required IP address change following the migration, the settings will take a shorter amount of time to propagate.

In the coming days you will receive a separate email from support@businesscatalyst.com including a complete list client sites under your Partner Portal that have their DNS hosted externally.

Step 3. Following migration, change the IP address of A-Records for all sites with externally hosted DNS

For all sites with externally hosted DNS, you will be required to update your DNS settings with your DNS host following the migration. This involves updating the IP address your domain points to, to match the IP address of the new Sydney Ultimo data center. We recommend that you update your external DNS settings as soon as possible following the migration.

Please refer to this page for detailed instructions on updating your external DNS settings.

The engineering team will be keeping a proxy server in the legacy Sydney Data center so that all requests coming in to the old legacy IP addresses will get routed through to the new data center transparently. Likewise the pages being served will come from the new DC through the proxy server back out to customers. This is not a permanent solution but gives you a longer window in which to make your DNS changes and also lessens impact to your customers when you do make the change. We will likely keep the proxy server running for a minimum of at least 30 days after the migration before we fully decommission the legacy data center.

Steps you need to take - internal (redelegated) DNS

For all other sites (including those hosted on all other datacenters) with domains redelegated to Business Catalyst, you will need to update your DNS redelegation to use our new nameservers. This process involves redelegating your domain from our legacy name servers (which use .businesscatalyst.com sub-domains), to our new name servers (which use .worldsecuresystems.com sub-domains). For instructions please refer to this knowledgebase article. You will have a time window of 60 days to do this following completion of the migration.

Following this date, we will be decommissioning our legacy nameservers.

Stay up to date

For the latest information regarding this upcoming migration, please bookmark and refer to:

As the BC Blog is itself hosted on the legacy AU datacenter, it will be unavailable during the migration. To keep you up to date, we've launched an independent site at bcstatus.com where you'll find all the latest news during the migration period.

Kind Regards,
Cristinel Anastasoaie
Adobe Business Catalyst Product Manager 

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Cristinel Anastasoaie

New Updates on Sydney Datacenter Migration

Date: 14 February 8:00AM Australian Eastern Daylight

I am posting to give you some updates on the Sydney legacy DC migration status.

Today we were scheduled to have a migration dry-run, but we ran into some last minute problems while setting up the rehearsal. More specifically, we were missing power adapters for some drives and they're not something you could find at the local store. This means the migration dry-run has been moved to Tuesday, February 15th.

Although we're moving the dry-run date, the scheduled migration date on Saturday is NOT in jeopardy.

However, until we are absolutely sure that the migration will happen on 20th, we will not be kicking off any email communication. This has been placed on hold until Wednesday, February 16th. I know this will be short notice, but the we don't want to risk having people make plans for Sunday only to have to cancel them a day later.

I've also updated the previous post to make sure it includes the new dates. I will keep you posted once I will get more information.

Thank you,
Cristinel Anastasoaie
Business Catalyst Product Manager

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Cristinel Anastasoaie

Another Update on Sydney Datacenter Migration - UPDATED

UPDATED: 14 February 8:00AM Australian Eastern Daylight

Updates: The dry-run has been pushed to Tuesday, February 15. First email communication will be sent on Wednesday, February 16.

For those who don't know who I am, I'm Cristinel, Eddy's Product Management counterpart from the Bucharest office in Romania. We work closely together in a team with Bardia on BC's product strategy and customer communications. Eddy has been in Bucharest this week working together with myself and the engineering team here.

In the coming weeks I will be driving the datacenter migration from a customer communications point of view as the timing of the migration means that it's favorable to manage this from Europe rather than from the US West Coast.

I want to share some information on where we are at with the migration plan and which are the next actions we'll take.

Sites will be Fully Functional after Migration

The engineering team has been working on improving the migration process this week to make it less disruptive to Partners and Site Owners. Technically speaking, we will be running a reverse proxy in the legacy datacenter after the migration is complete to redirect http requests to the new datacenter. The responses from the new datacenter will then be redirected through the reverse proxy to person browsing the site or logging in to the Admin Console.

What this means is that sites will be fully functional after the migration without any intervention from you regardless of whether you update the DNS settings or not. Customers will be able to browse the sites and Site Owners will be able to login to the Admin Console.

However you will still need to make changes to the DNS settings to keep sites running in the medium-term. Instead of making the changes in sync with the migration, you will now have 60 days to make these updates as that's how long we will keep the reverse proxy running for. This gives you the option of scheduling when you want to make the changes yourself. We will extend this window if required.

Migration Dry-Run Happening on Tuesday (section updated)

Partners have been requesting more information and detailed instructions that they can use themselves or send out to their site owner clients. We have held off on sending these out because the Engineering team will be performing the final dry run (in other words a 'dress rehearsal') for the migration on Tuesday after which we will know for sure that the migration will be occurring at the scheduled time and the estimated downtime is accurate.

Detailed Communications Plan for the Migration

Once the dry-run is successful and we have the final confirmation that the migration will be occurring at the scheduled time this is the detailed plan for the communications that we will be sending to you and your customers.

  1. Emails to BC Partners with client sites hosted on legacy Sydney Primus DC to inform about sites being migrated to a new DC
    1. First warning will be sent on Wednesday, February 16 at 12:00 PM (Australian EDT) | check local times here
    2. Final warning will be sent on Friday, February 18 at 16:00 (Australian EDT) | check local times here
    3. Email contains a summary of the migration plan, scheduled start and end time, impact on your customers, ask to update DNS settings and links email templates to send to your customers, related documentation and Service Status Pages
  2. Emails to BC Site owners with direct billing relationship with BC to inform their site is being migrated to a new DC
    1. First warning will be sent on Wednesday, February 16 at 12:00 PM (Australian EDT) | check local times here
    2. Final warning will be sent on Friday, February 18 at 16:00 (Australian EDT) | check local times here
    3. Email contains a summary of the migration plan, scheduled start and end time, impact to their Business, ask to contact Partner or update DNS settings and links to related documentation and Service Status Page
  3. Emails to All other BC Partners to inform about scheduled maintenance on Business Catalyst site
    1. First warning will be sent on Wednesday, February 16 at 12:00 PM (Australian EDT) | check local times here
    2. Final warning will be sent on Friday, February 18 at 16:00 (Australian EDT) | check local times here
    3. Email contains a summary of the legacy Sydney DC migration plan, scheduled start and end time, impact to their Business and links to related documentation and Service Status Page
  4. Additionally, we will identify the sites with externally hosted DNS and send an email to you with this list so you know which ones require which changes.
  5. Furthermore, we have setup an external site from which you can view the status of the migration, get more information and ask questions. During the migration, the Business Catalyst website will be down and all visitors will be redirected to the Service Status Page.

We will be making the site public once the dry-run is completed and we get final confirmation on dates.

Thanks for reading,
Cristinel Anastasoaie
Business Catalyst Product Manager
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Paul Gubbay

A Message From Paul Gubbay, VP of Product Development

Hello BC partners. My name is Paul Gubbay. I'm the VP of Product Development for Design, Web & Interactive at Adobe and one of the people responsible for the acquisition of Business Catalyst. We are very excited to add Business Catalyst to our Web Pro organization which includes Dreamweaver, Fireworks and BrowserLab. We believe that Business Catalyst is a critical component of a full solution to help Web Pros be successful building multi-screen online businesses.

Sydney Data Center

As you know, we've been going through some growing pains. We've faced several challenges over the past two weeks which have caused significant problems for our customers, including issues with hosted email services and the stability of our original Sydney data center. We are working around the clock to do everything we can to resolve these issues (please reference Eddy's earlier post). Of course these outages are unacceptable for our customers. Therefore, we will issue a full month credit for all sites that were hosted on the legacy Sydney data center & those that experienced issues with hosted mail (details coming soon).

In addition you should know that we have been heavily investing in Business Catalyst:

  • The team has grown to 3 times its original size at acquisition
  • We have recently moved operations to a dedicated IT department within Adobe
  • We have spent millions in brand new data centers that are built with new Adobe supported hardware

New Data Centers

Now, as you may know any new site created in Business Catalyst is automatically hosted in one of our spanking brand new data centers which were spun up to provide reliability and to handle a greater load. Our plan was to migrate sites from the original data centers to the new over the first half of this year.  However, the growth of BC has obviously out-accelerated our plan to migrate to the new data center.  Therefore, we are going to significantly increase the migration process over the next couple of weeks.  Once this is complete and the original data centers are shut down we will see considerably improved reliability.

We will do everything in our power to reduce the impact to the community during this time. However, please understand that we will not be able to accommodate everybody's needs. There is no one perfect time that works for everyone. However, we will try to get as close as possible based on your feedback. We are listening.

Outages

When an outage occurs we have an immediate response team that springs into action and within minutes they enter what we call the "war room". Rest assured that while some of you are waiting for a response, and wondering what is going on there is a full team actively working through every angle to resolve the issues ASAP. For the latest information on any issue and our plans to resolve it, please refer to:

  • Our Twitter feed provides the most recent information and should be updated frequently during the outage. The team has committed to this.
  • Our Blog is updated with more detailed information once we understand the situation and have something valuable to say.

If you are on a forum thread during an outage I would ask that as partners you help direct traffic to one of these two places. You will also see posts from us as well directing users to Twitter or the blog.

The Team

You'll be happy to know that the original BC team has been integrated within Adobe. This is not BC & Adobe. We are one company. Any autonomy that the original BC team maintains is to ensure that they have bandwidth to successfully run their business rather than have a larger company get in the way. There are several people on the Business Catalyst Management team:

  • Bardia Housman – Original founder of BC. Now responsible for strategy and product vision. Please note that Bardia does not run Engineering or Operations.
  • Rocky Offner – Dir. Of Engineering for Web Pro and oversees BC along with Dreamweaver and BrowserLab.
  • Eddy Chan – Product Mgmt. Of course you are all familiar with Eddy.
  • Bogdan Ripa – Dir. Of Engineering for Business Catalyst. Bogdan runs a team of 40+ exceptional engineers that work long hours improving the BC system.
  • Laurent Rouquette – Operations. Laurent is part of a newly formed IT group within Adobe and has recently taken on BC operations. He's been working diligently helping to get the new data centers operational and is overseeing the upcoming migration.
  • Matt Nade - Manager of Customer Support, driving live chat, our Twitter status account and formal Support channels.

Business Catalyst has a bright future at Adobe. And we know that this is possible because we have great Partners. It has been painful to watch some of the recent issues and our top priority is to resolve them and put this behind us. We will get through these growing pains and with the new APIs, BC V3 and many other plans we have in the works, we're setup for a very bright future.

Paul Gubbay
VP of Product Development
Design, Web & Interactive

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