Being satisfied with the product means being satisfied with the Support and Documentation as well, and we actively work on improving your experience in that area. Today we release a new support wizard that can help you reach the answers you need faster, and get the right information to solve your particular issues.When opening up the Contact Us page or the regular Support portal you now have the option to browse solutions to some of the most frequent issues. If you do need to contact support you will get tips on what information is required in order to help us troubleshoot your issue as quickly as possible.
To ensure the highest security and performance levels for our services, we're applying a hardware and software update on servers located in our Virginia
datacenter. To minimize the customer impact, the updates are scheduled at the most convenient hours for the region and will take up to eight hours